Our customer support team is available Monday-Friday all day to deal with your concerns. Please send us a customer support request using the contact form below and we will get back to you as soon as possible.
In addition to the serial number, please also let us know in which time windows the avatar will be switched on so that we can take a look at it. We will only be able to do this if it is switched on and connected to the Internet. Whether the AV1 is used at the same time is not relevant. As a school contact, please contact your administrator directly. In many cases, this is the quickest way to resolve your issue. PS: Click here for our frequently asked questions: FAQ in the AV1 Academy.